Dashboard
Twixor enables you to create a customizable, branded, and dynamic workflow pattern that will give unique client engagement modules and coordinate end-to-end fulfilment through process workflows that can be readily established utilising drag-and-drop capabilities. This will allow anyone to automate workflows and operations without having any prior programming experience.
A dashboard used for enterprise is a visual display of key metrics and trends for records in your organizations.
Dashboard Components
In theory, all the components of the dashboard tell a coherent story to the users, which they can act on. Below listed are the elements present in Twixor's Dashboard. Each element of the dashboard would redirect user to that particular feature/page.
Chats
You can collaborate with your clients in real-time using Live Chat functionality. In this faster world, nobody prefers to wait for anything. So, by using this widget you can make the consumers to purchase your product proactively by providing instant response to their problems.
Campaign
In Campaign module, you can use the approved message templates to create a campaign, it is a strong resource for sharing important and timely notifications about your product updates.
EnCaps
Twixor EnCaps integrates an awesome dashboard to monitor chat activity, and this can be viewed by any user registered with the enterprise.
An EnCaps is marketing that extends beyond acquiring customers and aims to identify and market additional products or services to existing customers, retain them as customers, and develop them into advocates.
Journey
WhatsApp is undoubtedly one of the most popular messaging apps globally. Its journey to quick global adoption is due to its non-intrusive, non-ad, and entirely personal nature. With the addition of end-to-end encryption, business messaging is as secure as it gets with WhatsApp Business API.
Active Chats
Total number of chats which are up and running or on which the live agents are currently interacting with.
Satisfaction Rating
Displays the Rating provided by consumers during a chat conversation. You ask your customer to rate during a chat which reflects here.
Live Chats
Displays split up/breakup of total active chats
Using this data, you can improve your chat activity so as to provide fabulous chat support for your customers.
